Which method finds the failure mode before the customer experiences the failure effect?

The method that identifies failure modes before the customer experiences the failure effect is known as detection control. Detection control involves processes that monitor and define acceptable performance levels, allowing for early identification of potential failures in products or services. This approach enhances the capacity of a system to catch issues before they escalate into failures that affect the customer experience.

In the context of Quality Driven Management, detection control is critical because it helps organizations implement proactive measures. By continuously analyzing risk factors and performance indicators, detection control can identify where potential failures may arise, enabling corrective actions to be taken. This is particularly important as it focuses on preventing customer dissatisfaction and ensures the delivery of quality products or services.

Prevention control, while also aimed at mitigating issues, typically focuses on avoiding failures through design and process improvements before they manifest. Correction control relates to actions taken to fix defects or issues after they have been detected. Response control often deals with addressing issues that have already occurred rather than identifying them in advance, making detection control the most fitting answer concerning finding failure modes pre-emptively.