Quality Driven Management (QDM) Expert Practice Exam

The third step of a gap analysis involves highlighting any gaps. In this context, gap analysis is a strategic tool used to identify the difference between the current state of performance or capabilities and the desired state.

After identifying the current state, which shows how things are presently functioning, and defining the desired state, which outlines the benchmarks or goals to be achieved, the next logical step is to methodically highlight the gaps. This means assessing and detailing the specific deficiencies or differences between the current and desired states. By pinpointing these gaps, organizations can better understand the areas that require improvement or development. This step is critical because it lays the foundation for subsequent actions, such as developing solutions to bridge the identified gaps.

In summary, highlighting the gaps provides key insights necessary for driving effective solutions and improvements in any quality driven management initiative.