What is the appropriate project management action for a team that consistently fills out error reporting forms incorrectly?

Choosing to ask open-ended questions when a team consistently fills out error reporting forms incorrectly is an effective approach because it encourages dialogue and understanding. This strategy allows team members to express their thoughts and feelings about the process they are following when completing the forms. Open-ended questions can uncover the root causes of the mistakes, which might include a lack of clarity about the form requirements, insufficient training, or even the design of the form itself.

By fostering an environment where team members feel comfortable discussing their challenges, the team can identify specific issues that lead to incorrect submissions. This collaborative approach not only helps in correcting misunderstandings but also promotes a culture of continuous improvement, where team members feel their input is valued and can contribute to the solution.

In contrast, merely sending repeated reminders or correcting the forms without addressing the underlying issues may lead to complacency or frustration among team members. It does not provide them with the opportunity to learn or improve upon their processes, which can perpetuate the cycle of errors. Therefore, open-ended questions not only help identify the problem but also empower the team to take ownership of the solution.