What is a primary goal of Quality Driven Management (QDM)?

Enhancing customer satisfaction is a primary goal of Quality Driven Management (QDM) as it aligns closely with the principles of quality management, which emphasize understanding and meeting customer needs and expectations. In QDM, the focus is on delivering products and services that not only meet quality standards but also fulfill customer requirements effectively. This involves a systematic approach to improving processes, fostering a culture of continuous improvement, and ensuring that customer feedback is integrated into decision-making.

When organizations prioritize customer satisfaction, they create a loyalty-driven customer base and differentiate themselves from competitors, leading to long-term success. Additionally, satisfied customers often lead to repeat business, positive word-of-mouth referrals, and increased market share, all of which are essential for sustainable growth.

The other options, while they may be part of operational considerations, do not directly reflect the core objective of QDM. Increasing production speed may enhance efficiency but does not necessarily correlate with quality or customer satisfaction. Reducing operational hours could lead to cost savings but might compromise quality and service levels. Cutting down on employee training can result in a less skilled workforce and ultimately impact the quality of products or services provided, which could adversely affect customer satisfaction.