A ____________ helps convert customer requirements to design attributes for a process/product.

The correct answer is QFD, which stands for Quality Function Deployment. QFD is a structured method used to transform customer needs and desires (often referred to as "voice of the customer") into specific design attributes and technical requirements for a product or process. It serves as a bridge between customer expectations and the technical aspects of product development, ensuring that what is designed aligns well with customer satisfaction.

QFD utilizes various tools, including matrices, to prioritize which customer requirements are the most important and translate them into actionable design criteria. This method fosters a collaborative environment among different departments, ensuring that each team understands and addresses the customer's needs during the development process.

In contrast, other options like process maps, flowcharts, and control charts serve different purposes. A process map is primarily used for visualizing the steps in a process, flowcharts help in documenting processes clearly, and control charts are utilized for monitoring process variations to ensure stability and quality. None of these directly facilitate the conversion of customer requirements into design attributes as effectively as QFD does.